Warranty

WARRANTY:

Our Bicycle Engine Kit has a 48 hour damage or missing when received warranty. This means you have 48 hours to notify us for damages or missing parts. After 48 hours we will assume you are satisfied with product(s).

We offer a full 6 month warranty on our engines. However, this will not cover engine seizure if the correct ratio of oil to gas is not used.

We guarantee that all of our products are brand new and in the original manufacturer's box and free from manufacturer's defects that will cause the engine not to run.

The warranty covers only factory defects. Any outside repair labor charges, down time or shipping charges are not covered under warranty.

We can not and do not cover misuse or broken parts caused by the user.

The following are not covered by warranty:

Hoses
Lubricants
Gaskets
Spark plugs
Standard wear and tear: plastic parts & components (color coordinated housing, brakes, brake handles, seats, chain and tires.
Extreme riding, racing or competition
Loss of time without vehicle
Vandalism, fire or theft
Crash or accident
Unauthorized outside repair
Labor to replace warranty item

Warranty does not cover or reimburse any outside labor charges.

Warranty does not cover any towing or shipping charges to and from for any reason including but not limited to repair, return or exchanges.

Defective warranty part(s) are required to be returned for exchange or for new replacement part(s).

The buyer is responsible for returning the products at their own expense during warranty. The buyer will be responsible for properly packaging the product(s) and shipping product(s) back to our location.

The warranty is voided if:

The product(s) is customized in any way other than stated in the directions.
The product(s) is damaged due to natural causes.
The product(s) is damaged due to an accident.
The product(s) is vandalized or stolen.
The product(s) does not get proper or periodic maintenance.
The product(s) is used in a manner which it was not intended for.
The product(s) is modified in any way.

SHIPPING DAMAGES:

Green Earth Choppers is not responsible for any damages sustained during shipping.

If any damages were sustained during shipping, it is the buyer's responsibility to notify the shipping company (FedEx).

It is also the buyer's responsibility to file an insurance claim with the shipping company (FedEx). We will support and help with the process of filing a claim but we will not file it for you.

All financial settlements regarding insurance claims are provided by the shipping company (FedEx); not the manufacturer, dealer or Green Earth Choppers.

The buyer is required to notify us via email or phone within 24 hours of receiving a product(s) that sustained shipping damage.

The buyer must inspect the product before signing a release from the shipping company.

Green Earth Choppers attempts every effort to ensure that products are completely functional and free of any damage before shipment. We strongly suggest our customers please inspect your new product immediately upon receipt.

If the product(s) is damaged during the shipping, you must contact us within 24 hours of delivery.

No returns will be accepted without prior authorization from Green Earth Choppers. All returns must be pre-authorized by Green Earth Choppers personnel.

SHIPPING INFORMATION:

All items are brand new and in the manufacture's packaging. Green Earth Choppers has inspected all contents of the Motorized Bicycle Engine Kit before shipping it to you.

Orders are processed within 24 business hours from the date of purchase.

We will email you a tracking number as soon as it becomes available. Depending on the volume of orders, receiving a tracking number may take up to 2-5 business days.

During holiday seasons and peak times, transit time may be increased for up to a total of 5-10 days. We usually get the items to FedEx within 24 business hours of receiving the order. We CAN NOT control how long it takes the shipping company (FedEx) to get the item to you.

We ship to the Continental United States only. Please contact us for shipping charges at bill@greenearthchoppers.com

CANCELLATION OF ORDER POLICY & SHIPPING RETURNS:

We have a no cancellation policy. We usually get the package to FedEx within 24 hours of time of purchase. Once it is to FedEx, there is nothing we can do about it. Price of the merchandise and shipping charges are non-refundable.

All packages are sent "required signature" for delivery. If package comes back without a signature you will be charged for shipping fee if you want us to reship it. Buyer is responsible for reshipping cost if item comes back for any reason on buyers end. We will reship product(s) if we have made a mistake.

Please be advised that, in the event of a delay shipment, a FULL refund will only be granted if your purchase(s) has not been shipped out within the maximum shipment period of four (4) weeks.

There is no refund on any products(s) experiencing mechanical issues that are fixable or issues that fall under the following criteria:

Lack of mechanical knowledge
Lack of maintenance
Improper maintenance
Mechanical issues resulting from assembling performed by customizing
Costumers' negligence

Exchanges will be granted in the event of a manufacture defect that cannot be fixed by us and/or the manufacturer.

BACK ORDERS:

All listed items are available in stock. Yet, we may encounter shortage of stock temporarily. If this occurs, the item will be placed on Back Order for no more than 4 weeks. Orders can be cancelled and full refund granted by request if stock is not available for delivery within 4 weeks from the time of purchase.

Service and Repair:

Green Earth Choppers will be happy to service or repair your motorized bicycle locally (Gilbert, AZ). Just call Bill at 602-578-8735 and set up an appointment to bring it in.

Shop time is $30 per hour $8 minimum.

Price for parts can be found on our Parts Page. Price does not include installation.

We may be able to pick up and drop off your bike when it's done for $20 per hour. $15 minimum. (Billed for round trip pick up and round trip return. If you live 15 minutes away, you will be charged for 60 minutes).